FAQ
About my order
How can I track my order?
If you provided a valid email address at the time of your purchase and shipped your order to a physical address, you will receive an email indicating fulfillment and shipping of your order. This tracking number will link you to the USPS or FedEx websites where you can obtain a delivery date. If you did not receive a shipping confirmation or did not provide The Phi Theta Kappa Store with a valid email address, please contact us or call 601.984.3581 with your invoice number, and we will be happy to track your order.
How will my package be delivered?
If you provided a physical shipping address, your package will be delivered either via FedEx or US Mail in approximately 5 to 7 business days unless it was shipped expedited. If you provided a P.O. Box, your package will be delivered U.S. Mail. Shipping will take approximately 7 to 10 business days if shipped to a P.O. Box.
What do I do if I notice an exception related to my package?
Contact us or call 601.984.3581 and we will be able to forward the correct information to USPS or FedEx so that your order can be delivered in a quick manner. You can also contact FedEx by calling 800-GoFedEx. You will need your tracking number.
USPS or FedEx indicates delivery of my package, but I can't locate it.
Check all doors and the perimeter of your home, apartment, or business. If you live in a duplex or apartment, please check with the manager's office or your immediate neighbor. If you are still unable to locate your delivered package, please contact us or call 800.946.9996 and we will begin a delivery investigation.
I received my package, but it appears damaged. What should I do?
Contact us or call 601.984.3581 immediately, and we will begin the claim process. We ask that you hold onto the package and contents because a USPS or FedEx representative may come to inspect the package to determine reason of damage. If anything is damaged, we will send a replacement and handle the investigation and the reimbursement from USPS or FedEx.
How can I cancel or change my order?
Contact The Phi Theta Kappa Store at 601.984.3581 and speak with a customer service representative. We aim at processing and shipping orders the same day; therefore, we cannot guarantee that a shipment can be stopped or changed. You will receive a return label and form in your package to assist in returning your package for a refund. Shipping charges WILL NOT be refunded.
How much are shipping charges?
Visit the Shipping page to see all information pertaining to shipping costs and delivery associated with any Store purchase.
Back-Ordered Merchandise
My packing slip indicated that some of my merchandise was on back-order. How long will it take for the balance of my order to be shipped?
The Phi Theta Kappa Store strives to ensure we are stocked with all merchandise; however, sometimes we encounter back-orders that are outside of our control. Our back-ordered invoices take priority! We will ship the balance of your order immediately upon arrival at Phi Theta Kappa. If you have questions concerning your merchandise, please contact store@ptk.org or call 800.946.9996.
I am not sure what sizes to order. What are your sizing tables?
Shirt Sizes
| Small | 34-36" |
|---|---|
| Medium | 38-40" |
| Large | 42-44" |
| X-Large | 46-48" |
| 2X-Large | 50-52" |
| 3X-Large | 54-56" |
(All shirts are uni-sex with the exception of women-specified shirt styles.)
Phi Theta Kappa Regalia / Graduation
What do I need to wear for graduation?
All colleges and chapter requirements are different for Phi Theta Kappa graduating members. Please check with your local advisor or officer team and then shop the Store to purchase the needed regalia for your graduation ceremony.
Does Phi Theta Kappa rent Graduation Gowns?
We do not manage Graduation Gowns. Please see your Advisor or academic counselor concerning your contact for gowns and materials associated with graduation at your campus.
I have already graduated from a community college and am preparing to graduate from my 4-year college. Can I wear the Phi Theta Kappa Graduation Regalia?
Once a member, ALWAYS a member. Yes, Phi Theta Kappa allows you to wear any Phi Theta Kappa Graduation Regalia; however, you will need to verify with your college to make sure there are no restrictions or policies that might prohibit you from wearing it.
Problems While Shopping
I am not able to add certain items to my cart.
In order to purchase "Member Only" merchandise, you must log in as a member using your email address username and password. Your name will appear at the top once you have logged in successfully.
I keep receiving a message to enable cookies.
This will usually happen when using Internet Explorer. To fix this issue, please add our site to your Trusted Sites by completing the following steps:
- Click on the Tools menu at the top of the browser, then click Internet Options.
- Click on the Security tab, then click the Trusted Sites icon.
- From there, click the Sites button.
- Type http://store.ptk.org then click the Add button.
- Repeat Step 4, entering https://recognitions.ptk.org.
- Click Close and finally the OK button.
Trademark Usage
In order to protect the integrity of Phi Theta Kappa emblems and safeguard the value of membership, Phi Theta Kappa's Golden Key, seal and crest emblems cannot be used on saleable items, including sweatshirts, t-shirts and other merchandise sold or distributed by chapters or regions. The name Phi Theta Kappa or Greek Letters representing Phi Theta Kappa or the chapter name can appear on these items with the exception of Academic or Honors Regalia. Chapters may use the Golden Key emblem on chapter stationery, flyers, business cards, etc., which are not offered for sale.
We suggest the following copyright statement to accompany the logos and emblems:
Copyright © [Current Year] by Phi Theta Kappa. All rights reserved. None of the official Phi Theta Kappa logos and emblems may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Phi Theta Kappa. Phi Theta Kappa has registered the name, logo and various titles herein with the U.S. Patent Office.